Hostel Administrator

The Front Desk Executive plays a vital role in ensuring the smooth operation of Building B, providing exceptional guest services and creating a welcoming environment for students, visiting faculty, and guests.

• Main Responsibilities:
• Manage front desk operations and handle guest relations with professionalism and courtesy.
• Serve as the primary point of contact for students, parents, visiting faculty, and external guests.
• Ensure timely and accurate response to inquiries and provide guidance to visitors as needed.
• Maintain visitor records, appointment schedules, and check-in/check-out logs.
• Student Support & Communication:
• Act as a liaison between students and administration for hostel-related queries.
• Address student complaints related to facilities and services.
• Coordinate with student welfare/administration teams for resolution of issues.
• Visiting Faculty & Guest Accommodation:
• Manage bookings, check-in, and check-out process for visiting faculty and institute guests.
• Ensure rooms in Building B are well-prepared, clean, and meet hospitality standards.
• Address any accommodation-related issues promptly and effectively.
• Property Management (Building B – Hostel & Guest Accommodation):
• Monitor upkeep, cleanliness, and functionality of hostel and guesthouse facilities.
• Coordinate with housekeeping, maintenance, and security teams for smooth operations.
• Report property-related issues and ensure timely resolution.
• Maintain records of complaints, repairs, and service requests for Building B.
• Administrative Support:
• Manage documentation related to hostel occupancy, guest bookings, and complaint registers.
• Assist in preparing periodic reports on student/guest satisfaction and property maintenance.
• Support institute events by coordinating guest arrivals and accommodation.
• Ensure compliance with institute policies and safety standards.

Essential Skills & Qualifications:

• Excellent communication and interpersonal skills.
• Strong problem-solving ability with a student- and guest-centric approach.
• Ability to multitask and handle pressure situations calmly.
• Proficiency in MS Office (Word, Excel, Outlook).
• Attention to detail with record-keeping and reporting.
• Team coordination and stakeholder management skills.