Senior Client Engagement Professional

2 weeks ago


Kozhikode, Kerala, India beBeeClientService Remote Work Freelance Full time ₹ 90,00,000 - ₹ 1,20,00,000
Client Service Operations Specialist

You will join our organization as a specialist in Client Service Operations.

We are a remote-first organization that embraces an accelerate from anywhere culture. You may be required to travel to our office based on business requirements or for company/team events.

As a specialist, you will play a pivotal role in ensuring the seamless execution and management of ongoing projects. By supporting account managers and effectively communicating with clients, you will be essential to our success. This position requires proficiency in both business Japanese and English to handle client interactions and internal communications effortlessly.

You will be the vital bridge between our clients and internal teams, ensuring clear communication and efficient project management. Join us and make a significant impact in a dynamic and rewarding environment

Responsibilities

  • Support account managers in managing ongoing projects.
  • Handle client queries in business Japanese, translating and updating internal teams in English for seamless communication.
  • Build strong client relationships by understanding their needs and providing tailored service options.
  • Prepare service quotations and manage timely invoice submissions according to contracts.
  • Accurately understand and convey customer expectations to the team, mitigating risks and miscommunications.
  • Identify and implement improvements in services, processes, and systems.

Qualifications

  • N1/N2 level Japanese certification, reflecting advanced language proficiency.
  • 1-2 years of experience in a client-facing role, preferably in sales or client services; experience in Life Sciences is a plus.
  • Advanced skills in MS Office, especially in Word and Excel.
  • Strong communication and organizational abilities, ensuring clear and efficient client interactions.
  • Proven adaptability to changing business needs, maintaining effectiveness in dynamic environments.

We offer a dynamic work environment, opportunities for growth and development, and a competitive compensation package.

This is an excellent opportunity for individuals who thrive in fast-paced, dynamic environments and are passionate about delivering exceptional client experiences.



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