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Customer Experience Coordinator

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Job Description

About our team:

We believe that the best times and fondest memories are created around food. Our mission is to enable the best cooking experiences by creating thoughtfully crafted, user-centric products.

Role Overview:

You will be the first point of contact for our customers, handling queries, complaints, feedback, and coordinating operations while collaborating with internal teams to enhance customer satisfaction.

Key Responsibilities:

  • Customer Support & Engagement

Respond to customer inquiries via calls, emails, social media, and marketplaces. Ensure prompt and empathetic resolutions for customer concerns.

  • Order & Product Assistance

Coordinate returns, replacements, exchanges, and repairs efficiently. Guide customers on product care and service.

  • Collaboration with Internal Teams

Coordinate with Logistics, Marketing, and Sales teams for feedback and escalations. Share customer feedback with Product and Marketing teams for continuous improvement.

  • Data Management & Reporting

Maintain and analyze reports on queries, complaints, feedback trends, and agent/team performance. Identify process improvements to enhance operational efficiency.

Required Skills and Qualifications

Experience:

  • Minimum 2 years in customer support/service roles (D2C, E-commerce, or customer-facing domains preferred).

Prior experience in handling inbound and outbound customer communication and managing tickets via a CRM/Ticketing system.

Skills & Qualifications:

  • Graduate with excellent English communication skills.
  • Multilingual skills - Hindi and other regional language(s) will be an added advantage.
  • Strong problem-solving skills with an ability to handle customer concerns efficiently.
  • Comfortable working in a dynamic, fast-paced environment.
Benefits

Opportunity to be part of a fast-growing premium cookware brand.

A work environment that encourages learning, innovation, and accountability.

Career growth opportunities within a customer-focused and quality-driven organization.

Why Choose Us?

A dynamic work environment where you can grow professionally and personally.

Be part of a team that values excellence and teamwork.

Continuous learning and development opportunities to enhance your skills.