
Technical Service Professional
4 days ago
We are seeking a skilled and enthusiastic individual to fill the position of Technical Support Specialist. In this role, you will be responsible for providing technical assistance to our global customer base.
About the Job
- This is an excellent opportunity for those who enjoy working in a fast-paced environment and are looking to develop their skills in technical support.
Responsibilities:
- Provide expert troubleshooting support over the phone to customers worldwide.
- Analyze and resolve technical issues related to telecom, VoIP, networking, and communication services.
- Maintain high levels of customer satisfaction while ensuring timely resolutions.
Required Competencies:
- Networking: Basic to intermediate understanding of networking concepts.
- Computer Proficiency: Intermediate to advanced knowledge of computer hardware and software.
- Operating Systems: Working knowledge of Windows, macOS, Android, and iOS.
Evaluation Criteria:
- Communication Skills: Strong listening skills with the ability to understand and resolve customer issues efficiently.
- Customer Focus: Demonstrates empathy and patience in challenging situations.
- Learning Orientation: Continuously seeks to stay updated on relevant products and technologies.
Why Join Us?
- A dynamic work environment that fosters growth and development.
- The opportunity to work with a diverse range of customers and technology platforms.
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