
IT Operations Manager
4 days ago
We're seeking an experienced IT Service Supervisor to lead our team of technical professionals. The successful candidate will have a proven track record in IT service delivery, excellent leadership and communication skills, and the ability to prioritize projects and day-to-day operations effectively.
Key Responsibilities:- Manage and coordinate the work of assigned subordinate team members
- Maintain accurate documentation for policies and procedures related to all service and support efforts
- Develop and implement future support offerings and modalities under the guidance of senior management
- Support monitoring, analysis, and optimization of the firm's service offerings
- Bachelor's degree in Information Technology or related field
- Minimum of 7-10 years of hands-on service experience
- CISA certified preferred
- Proven successful execution/completion of technology projects
- Experience with Windows 10 management technologies and Microsoft Office 365 technologies
- Experience or understanding of Microsoft Azure and Microsoft Intune
- Proficiency with operating systems, including Windows 10 and MAC operating systems
- Possess advanced knowledge and understanding of networking and personal computer hardware, including mobile devices and Operating systems
- A+ and/or MOS certification and other industry recognized advanced certifications
- Advanced Knowledge on accounting applications, such as CCH Engagement, Thomson GoSystem Tax, XCM, TaxCaddy, and SurePrep
- Ability to lift 50 lbs
- Excellent interpersonal, written, and oral communication skills
- Demonstrated managerial and mentoring abilities
- Naturally self-motivated and detail-oriented
- Resourceful and innovative problem-solving abilities
- Passion for technology services and interest in exploring new methodologies
- Willingness to travel to remote offices and industry events as needed
- Ability to be flexible with work schedule hours to ensure successful completion of projects
About the Role
This is an exciting opportunity to join our team and contribute to the success of our organization. If you are a motivated and experienced IT professional looking for a new challenge, we encourage you to apply.
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