Airport Services Supervisor
2 weeks ago
Job Summary
As an Airport Services Supervisor at Emirates, you will be responsible for ensuring that the service offered is timely, efficient, and professional. You will supervise and coordinate internal and external agencies, such as handling agents, service providers, other airlines, and various authorities. Your goal will be to ensure that all relevant areas of operations are fully covered.
Key Responsibilities
- Analyse anticipated operational problems and undertake remedial and pro-active action to minimise disruption to customers.
- Ensure that handling agents, caterers, and other service providers are fully briefed regarding Emirates requirements for the day's operation.
- Process all baggage claims and control expenditure on damaged baggage replacements and lost baggage claims.
- Support and cover the Emirates Ticket Desk, where applicable, and undertake ticketing/reservation duties to ensure seamless service to customers.
- Support, coach, and develop airport services agents and other relevant personnel to ensure they provide the required customer service levels.
Requirements
- A minimum of 4 years Airline Industry experience is required.
- Graduate with relevant and recognised professional training courses in Customer Services and Ground Operations.
- Fluent in spoken and written English and local language.
- Advanced skills in Customer Service Delivery.
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