Airport Operations Coordinator
4 weeks ago
The Role
We are seeking a highly organized and customer-focused Airport Ground Staff to join our team at Delhi Airport. As a key member of our ground department, you will be responsible for ensuring the smooth operation of flights, providing exceptional customer service, and working closely with our airline partners.
Key Responsibilities
- Check passengers in for flights and re-route or re-book those whose flights have been cancelled or delayed
- Assist disabled passengers or those travelling with young children
- Provide up-to-date information on flights to passengers
- Assist passengers with inquiries, including lost or delayed baggage
- Assist staff in carrying out security checks as needed
- Deliver high levels of customer service to passengers and airport staff
- Outside the airport terminal:
- Handle the loading and unloading of passenger bags from the aircraft
- Help direct passengers onto and off the aircraft
Requirements
- At least 1 year of experience in an Admin Assistant or Receptionist role, preferably in the Aviation, Transport & Logistics industry
- Organized and excellent interpersonal skills
- Good computer skills, including MS Word, Excel, and PowerPoint
- Service-oriented with excellent interpersonal skills
- Good communication skills and comfortable handling phone calls in a professional manner
- Strong team player who can manage multiple stakeholders
- Adaptable and thrive in changing environments
- Strong attention to detail and deliver high-quality work
About the Employer
Our client is a leading aviation services provider at Delhi Airport, inviting online applications for various ground department roles, including airline, ground handling companies, hospitality, retail outlets, food courts, and cargo.
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