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Global Support Liaison

1 week ago

Chennai, Tamil Nadu, India Trimble Full time
About the Role:
As a Customer Support Agent at Trimble, you will play a critical role in ensuring that our clients receive the highest level of service and support. You will be responsible for interacting with customers to provide information and resolve their queries in a timely and professional manner.

**Key Responsibilities:**
* Respond to customer inquiries via various channels, including phone, email, chat, and web
* Analyze customer requests and provide solutions or escalate to the relevant department or individual
* Maintain accurate customer records and update account information as required
* Identify and resolve level 1 product or service issues by clarifying customer complaints, determining the root cause of the problem, and implementing effective solutions
* Collaborate with internal teams to resolve customer queries and ensure a positive customer experience

**Requirements:**
* Bachelors degree or equivalent
* Minimum 0-1 year of experience in customer-facing roles
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment and prioritize multiple tasks effectively
* Basic knowledge of computer software, including Microsoft Office and Google Workspace
* Strong analytical and problem-solving skills

If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.