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Global Customer Support Director

2 weeks ago

Chennai, Tamil Nadu, India TECHFULLY PRIVATE LIMITED Full time

**Job Description**

We're looking for a Global Customer Support Director to lead our customer support department and drive performance excellence. The successful candidate will have a proven track record of delivering high-quality customer service, with a focus on efficiency and effectiveness.

The Global Customer Support Director will be responsible for:

  • Driving performance of the processes in terms of efficiency and effectiveness
  • Leads ground/local support for customer support agents and heads
  • Provide leadership and direction to the entire customer support department
  • Liaise with internal stakeholders to ensure timely resolution of customer complaints

The ideal candidate will have a strong understanding of customer support metrics and success measures, as well as experience working with customer service desk tools. They will also possess excellent interpersonal and communication skills, with the ability to present complex technical information in a clear and concise manner.

We offer a competitive salary package and opportunities for professional growth and development. If you're a motivated and results-driven individual with a passion for customer service, please submit your application.