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Voice Process Customer Service Representative
2 weeks ago
We are seeking dedicated individuals to join our Voice Process team in India. This role is ideal for freshers or entry-level candidates looking to start their career in customer service and develop essential communication skills.
Responsibilities- Effectively handle inbound and outbound voice calls, ensuring a positive experience for customers.
- Provide top-notch customer service, responding promptly to customer queries and resolving issues efficiently.
- Maintain a professional demeanor while communicating with customers, promoting a positive work environment.
- Accurately document call details and customer interactions in the system.
- Achieve performance metrics and contribute to team success by meeting goals and targets.
- Excellent verbal communication skills in English, as well as local languages where applicable.
- Strong listening skills to understand customer needs and concerns, providing tailored solutions.
- Basic computer skills and familiarity with CRM software to enhance productivity.
- Ability to thrive in a fast-paced environment, handling multiple tasks simultaneously while maintaining composure.
- Strong problem-solving skills and a customer-focused mindset to drive business success.
This role offers an excellent opportunity to grow professionally and personally, working in a dynamic team environment. If you possess excellent communication skills, a customer-centric attitude, and a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.
