Logistics Operations Manager

11 hours ago

Gandhinagar, Gujarat, India beBeeOperations Full time ₹ 17,61,500 - ₹ 22,42,300
Logistics Operations Manager

The Logistics Operations Manager plays a pivotal role in ensuring seamless logistics and freight forwarding services.

Key Responsibilities:

  • Coordinate operations for imports and exports departments, monitoring workflows and resource management to ensure timely and accurate operational processes.
  • Ensure prompt delivery of cargo to customers.
  • Maintain compliance with all regulatory requirements.
  • Supervise shift managers and teams; review performance metrics regularly and ensure team members meet expectations in quality, timelines, and communication.
  • Ensure full compliance with standard operating procedures (SOPs); identify gaps in task ownership, communication quality, and process consistency.
  • Resolve escalations and exceptions during the shipment process, serving as the primary point of contact for operational troubleshooting.
  • Deliver regular feedback, training, and development sessions to build operational thinking and ownership mindset in the team.
  • Identify areas of inefficiency or data integrity issues; develop improvement plans and propose automation, smarter flows, and better controls.
  • Ensure seamless collaboration with service providers.

Financial and Accounting Functions:

  • Set goals and objectives for the team aligned with company guidelines and key performance indicators.
  • Utilize established indicators and tools effectively.
  • Ensure all accounting matters are finalized to maximize revenue, and all accounting functions in the branch are handled in a timely manner.

People Management Functions:

  • Lead, motivate, and manage all operations teams.
  • Maintain adequate staffing levels.
  • Conduct quarterly performance reviews; establish targets and objectives.
  • Monitor staff performance – work with HR on employee relations and training issues.
  • Exercise discretion and judgment when making decisions on job status and succession planning recommendations to Human Resources.
  • Assist Human Resources in hiring and terminating employees.

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