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Technical Configuration Specialist

1 month ago

Bengaluru, Karnataka, India Carrier Full time

About Us

Carrier is a leading provider of innovative solutions for energy management systems.

Job Summary

We are seeking a Technical Configuration Specialist to join our team. The successful candidate will be responsible for supporting customers with issues related to the configuration of sensors, meters, and controllers, as well as managing their connectivity to our IoT platform.

Key Responsibilities:
  • Configure and troubleshoot IoT devices for remote monitoring and control.
  • Analyze device configurations to ensure accuracy and make updates as necessary.
  • Implement and update schedule, holiday, and operational logic for seamless system operation.
  • Provide remote technical support to field engineers to resolve issues efficiently.
  • Diagnose and analyze technical problems to identify root causes.
Requirements:
  • Excellent verbal and written communication skills.
  • A passion for technology and customer support.
  • Demonstrable ability to work in a fast-paced, technical environment.
  • Cross-team collaboration and teamwork-oriented mindset.
  • Ability to logically prioritize tasks and manage time effectively.
  • Knowledge of energy and power systems.
  • Familiarity with HVAC basics.
Experience and Education:

The ideal candidate will have 6-10 years of experience in a similar role and hold an engineering degree.

Benefits:

We offer a competitive salary package, flexible schedules, parental leave, professional development opportunities, and an Employee Assistance Programme.

We strive to create a great place to work that attracts, develops, and retains top talent, promotes employee engagement, fosters teamwork, and drives innovation for the benefit of our customers.