Protect Financial Interests as a Senior Credit Card Fraud Specialist

5 days ago


Shimoga, Karnataka, India beBeeCreditCardFraud Full time ₹ 10,00,000 - ₹ 15,00,000
Combat Credit Card Fraud with Analytical Expertise

Mastercard seeks a seasoned Credit Card Fraud Investigator to spearhead fraud and dispute management. As a pivotal member of the Fraud and Dispute Process team, you will ensure timely resolution of complex cases according to defined Service Level Agreements.

Key Responsibilities:
  • Investigation and Analysis: Conduct in-depth investigations of fraud and dispute cases related to Mastercard transactions, guaranteeing prompt resolution.
  • Case Review: Examine transaction details, customer claims, and supporting documentation to verify disputes and detect fraudulent activities.
  • Collaboration: Foster seamless case resolution by collaborating with cross-functional teams, including fraud prevention, risk, compliance, and customer service teams.
  • Process Improvement: Identify patterns and trends in fraud and disputes to propose process enhancements and mitigation strategies.
  • Documentation: Provide detailed and accurate documentation of case outcomes and escalate complex or high-risk issues to the team lead or manager.
Qualifications & Skills:
  • Education: Any Graduate
  • Experience: Minimum 1-4 years of experience in fraud management, dispute resolution, or related operational roles within the payments or banking industry.
  • Knowledge: Strong knowledge of payment processing systems, card schemes (preferably Mastercard), and fraud detection methodologies.
  • Skills: Analytical mindset with the ability to interpret complex transaction data and detect irregularities; excellent problem-solving skills and attention to detail.

This is an exciting opportunity for a detail-oriented individual to join the effort in protecting Mastercard stakeholders from financial losses.



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