
Technical Service Specialist
6 hours ago
Flynnaut is a global leader in digital transformation, partnering with startups, SMEs, and large enterprises across various industries.
We transform visionary ideas into groundbreaking realities by delivering cutting-edge mobile apps, robust web platforms, and comprehensive IT solutions.
Our team prioritizes innovation and quality, building lasting relationships based on trust and transparency, and has successfully delivered hundreds of projects that drive tangible business outcomes.
As an L1 Support Engineer, you will provide first-line technical support for Microsoft 365 services and desktop environments with good communication skills.
You will troubleshoot, resolve IT issues, and ensure a smooth end-user experience across our organization and knowledge of Office365 admin portals.
Key Responsibilities:
- Serve as the first point of contact for IT support via email, phone, or ticketing system.
- Provide basic troubleshooting for Microsoft 365 apps (Outlook, Teams, SharePoint, OneDrive).
- Support desktop environments: Windows OS, device setup, drivers, and peripheral support.
- Assist with user account management in Azure AD / Office 365 (password resets, license assignment, MFA setup).
- Evaluate complex issues and escalate to L2 engineers while documenting troubleshooting steps.
- Maintain accurate logs of issues and solutions in the ticketing system.
- Guide users on IT policies, best practices, and security awareness.
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