Support Services Representative

7 hours ago

Davangere, Karnataka, India beBeeSupport Full time ₹ 30,00,000 - ₹ 60,00,000
Job Title:

Customer Support Specialist

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Overview:

Notion Press Platform empowers aspiring authors to publish their work with ease.

We are seeking a Product Support Associate to support users while growing the platform through user insights and upselling opportunities.

Role & Responsibilities:

  • Assist platform users by addressing their queries and concerns via email and phone calls, ensuring a seamless experience for authors
  • Proactively upsell premium packages and add-on services, increasing awareness of the platform's offerings
  • Educate users about additional publishing services such as cover design, marketing packages, and distribution options
  • Gather insights from users on their experience, identifying what works well and areas needing improvement
  • Share valuable user feedback with internal teams to inform product improvements and enhance user experience.

Requirements:

  • Strong communication skills (verbal and written) for effectively assisting users and conveying information clearly
  • Fluency in Hindi (speaking is essential; reading and writing are advantageous) to engage with users
  • A customer-first mindset, with a genuine passion for helping users succeed.
  • A proactive attitude toward upselling and promoting high-value services.
  • Ability to gather insights from user interactions and report key findings to the team.
  • Willingness to learn and adapt in a fast-paced environment.

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