Cloud Operations Manager

10 hours ago

Pune, Maharashtra, India beBeeCloud Full time ₹ 15,55,200 - ₹ 20,89,840

Druva, a leading provider of data security solutions, empowers customers to secure and recover their data from all threats. The Druva Data Security Cloud is a fully managed SaaS solution offering air-gapped and immutable data protection across cloud, on-premises, and edge environments.

Job Overview

You will play a pivotal role in managing the company's cloud infrastructure and operational excellence across a large-scale SaaS environment. You will lead a team of engineers responsible for cloud infrastructure stability, performance, observability, cost management, and operational automation.

Key Responsibilities:
  • Team Leadership:
    • 8-10 years of experience in Cloud Operations, including at least 2+ years in a people management role.
    • Provide technical guidance and support to engineers, ensuring they deliver high-quality work.
    • Represent and lead the team in cross-functional discussions and remove obstacles to productivity.
    • Hire, coach, and retain high-performing talent.
  • Tech Strategy and Execution:
    • Drive automation efforts to reduce manual intervention, improve system reliability, and enhance operational efficiency.
    • Ensure compliance with security protocols and industry standards.
    • Collaborate with DevOps teams for continuous improvement of the SRE team.
    • Advocate for cost-efficiency methodologies while maintaining system performance.
  • System Reliability and Performance:
    • Conduct periodic reviews of the system performance and flag application breaches for adherence to Service Level Objectives (SLOs) to devise deployment strategies.
    • Ensure the availability, security, and scalability of systems through proactive monitoring and incident management.
    • Oversee incident response processes, root cause analysis, and post-mortem reviews to bring visibility to the cloud availability and performance.
  • Collaboration:
    • Work with engineering teams for effective deployment of SaaS services to production.
    • Conduct cross-functional meetings with R&D owners to inform them of deployment quality.
  • Cost Management:
    • Ensure reservation posture adherence.
    • Report COGS anomalies via automated detection tools and in-house alerts.
    • Conduct thorough analysis of unit costs and report anomalies and customer behavior trends aligning with cost anomalies.
  • Security and Compliance:
    • Conduct periodic schedules of validations for ensuring adherence to compliance.
    • Collaborate with security teams to devise quarterly execution strategies for delivering security roadmap goals.
    • Respond to critical security alerts.

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