
ServiceNow IT Operations Management Professional
5 days ago
As a seasoned professional in ServiceNow IT Operations Management (ITOM), you will bring operational visibility, proactive monitoring, and service reliability to enterprise IT environments.
Key Responsibilities:- Lead implementations of ITOM modules, including Discovery, Event Management, and Service Mapping.
- Customize probes, sensors, event rules, service maps, and integrations with third-party tools.
- Establish comprehensive CMDB population and enrichment for accurate infrastructure and service data.
- Recommend and implement best practices for ITOM governance, event correlation, and service impact analysis.
- Train IT staff, document technical designs, and perform smooth knowledge transfer.
- 5-7 years of experience in ServiceNow ITOM, specifically in Discovery, Event Management, and Service Mapping.
- Hands-on expertise in these areas, including scripting and integration knowledge.
- Deep understanding of infrastructure, networking, cloud, and microservices.
- Mandatory Certification: ServiceNow CIS-ITOM.
Benefits:
- Opportunity to work with cutting-edge technology in a dynamic environment.
- Chance to develop and expand your skills in ITOM and related areas.
- Potential for career growth and advancement.
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