Content and Engagement Specialist

2 days ago

Dombivli, Maharashtra, India beBeeCommunity Full time ₹ 80,00,000 - ₹ 1,20,00,000

Job Overview

We are seeking an exceptional Content and Engagement Specialist to join our team. The ideal candidate will be responsible for fostering strong relationships with users, understanding their needs, and providing tailored solutions to enhance customer satisfaction.

This role requires outstanding communication skills and a passion for delivering top-notch customer service.

Main Responsibilities:

  • Serve as the primary point of contact for users, managing day-to-day communication.
  • Scale daily active users on the app by leveraging user-generated matchmakers, content creators, and moderators.
  • Implement strategies for the upskilling and monetization of matchmakers, content creators, and moderators to ensure their long-term engagement and success.
  • Work closely with the product team to launch and optimize new features focused on user engagement, retention, and monetization.
  • Create and nurture micro-influencers within the platform to drive matchmaking, virtual gifting, and radio shows.
  • Stay up to date with new social media trends, insights, and best practices. Utilize this information to enhance engagement and grow the platform.
  • Manage and support different speaking communities to foster a positive and interactive environment.

Requirements:

  • Minimum of 1 year of experience in operations, campaign, or community management in any language-specific audience.
  • Strong interpersonal and communication skills to build relationships.
  • Strong understanding of various cultures and languages, excellent communication skills, and proficiency in social media platforms and community management tools.
  • Proven ability to work with language-specific content/creators, with an understanding of regional and global content trends.
  • Familiarity with app-based user engagement metrics and tools, as well as the ability to analyze data to drive decision-making.
  • Demonstrated ability to take full ownership of projects and drive them to successful completion.
  • Ability to work cross-functionally and manage multiple projects and priorities.
  • Analytical mindset with strong problem-solving abilities.

The team operates six days a week, with every 1st and 3rd Saturday working.

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