Advanced IT Infrastructure Monitoring Specialist

6 days ago

Kollam, Kerala, India beBeeMonitoring Full time ₹ 80,00,000 - ₹ 1,20,00,000

Looking for a challenging role in IT monitoring?

Mizuho Global Services is a leading organization committed to a culture of mutual respect, discipline, and transparency. We are seeking an experienced L0 Monitoring Analyst to join our team.

As an L0 Monitoring Analyst, you will be responsible for performing real-time monitoring of servers, network devices, applications, jobs, and services using various tools. This includes identifying, acknowledging, and logging alerts, events, and anomalies, escalating incidents to L1/L2 support teams based on defined SOPs and severity, and performing basic health checks and validations as per runbooks.

The ideal candidate should have a solid understanding of IT infrastructure (servers, OS, networks, applications), hands-on experience in monitoring tools and ticketing systems, and strong communication skills with the ability to follow SOPs. Additionally, you should be able to work 24*7 rotational shifts, including weekends and holidays, with a strong attention to detail and a sense of urgency.

Key qualifications include exposure to ITIL processes and certification in basic IT or networking. Experience: 3+ years in IT monitoring or helpdesk roles with mandate skills like monitoring tools and network operation center.

What makes this role attractive?

  • Opportunity to work with a global organization
  • Chance to develop skills in IT monitoring and analytics
  • Collaborative work environment

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