Retail Operations Lead
19 hours ago
About the Role:
We are seeking a highly motivated Retail Operations Lead to join our team at CaratLane - A TATA Product. This is a challenging and rewarding role that requires strong leadership skills, excellent communication abilities, and a passion for driving sales growth.
Job Summary:
The successful candidate will be responsible for leading front-end retail operations, managing customer relationships, and contributing to the overall success of the store. The ideal candidate will have a minimum of 4-5 years of relevant experience in retail management, excellent interpersonal skills, and the ability to work under pressure.
Key Responsibilities:
- Lead front-end retail operations, including managing customer relationships, handling customer queries, and resolving grievances
- Manage store inventory, including checking merchandise levels, anticipating customer demand, and maintaining a clean and safe environment
- Prepare sales and customer relations reports, analyze sales information, and identify opportunities for improvement
- Contribute to team effort by accomplishing related results as needed, including working on ERP systems, Magento, and Ameo
- Report to the Regional Manager, ensuring seamless communication and collaboration
Requirements:
- Minimum 4-5 years of relevant experience in front-end retail operations as an Assistant.Manager/Store Manager
- Excellent interpersonal skills, with the ability to communicate effectively with customers, colleagues, and management
- Strong leadership skills, with the ability to motivate and guide a team towards achieving sales targets
- Excellent analytical skills, with the ability to analyze sales data, identify trends, and make informed decisions
- Ability to work under pressure, manage multiple tasks, and meet deadlines
- Strong problem-solving skills, with the ability to resolve customer complaints and issues efficiently
- Good knowledge of 'Point of Sale' system (POS)/ERP/SAP
- Excellent in Excel/spreadsheet
Benefits:
- Competitive salary: ₹1200000 per annum
- Opportunities for career growth and professional development
- A dynamic and supportive work environment
- Flexible scheduling, including evenings and weekends
- Extended working hours during festive and seasonal times
Location:
Banashankari (Bangalore), Marathahalli (Bangalore), Mangalore
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