Retail Operations Lead

19 hours ago


Bengaluru, Karnataka, India CaratLane - A TATA Product Full time

About the Role:

We are seeking a highly motivated Retail Operations Lead to join our team at CaratLane - A TATA Product. This is a challenging and rewarding role that requires strong leadership skills, excellent communication abilities, and a passion for driving sales growth.

Job Summary:

The successful candidate will be responsible for leading front-end retail operations, managing customer relationships, and contributing to the overall success of the store. The ideal candidate will have a minimum of 4-5 years of relevant experience in retail management, excellent interpersonal skills, and the ability to work under pressure.

Key Responsibilities:

  • Lead front-end retail operations, including managing customer relationships, handling customer queries, and resolving grievances
  • Manage store inventory, including checking merchandise levels, anticipating customer demand, and maintaining a clean and safe environment
  • Prepare sales and customer relations reports, analyze sales information, and identify opportunities for improvement
  • Contribute to team effort by accomplishing related results as needed, including working on ERP systems, Magento, and Ameo
  • Report to the Regional Manager, ensuring seamless communication and collaboration

Requirements:

  • Minimum 4-5 years of relevant experience in front-end retail operations as an Assistant.Manager/Store Manager
  • Excellent interpersonal skills, with the ability to communicate effectively with customers, colleagues, and management
  • Strong leadership skills, with the ability to motivate and guide a team towards achieving sales targets
  • Excellent analytical skills, with the ability to analyze sales data, identify trends, and make informed decisions
  • Ability to work under pressure, manage multiple tasks, and meet deadlines
  • Strong problem-solving skills, with the ability to resolve customer complaints and issues efficiently
  • Good knowledge of 'Point of Sale' system (POS)/ERP/SAP
  • Excellent in Excel/spreadsheet

Benefits:

  • Competitive salary: ₹1200000 per annum
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • Flexible scheduling, including evenings and weekends
  • Extended working hours during festive and seasonal times

Location:

Banashankari (Bangalore), Marathahalli (Bangalore), Mangalore



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