Data Center Operations Specialist

1 day ago

Chennai, Tamil Nadu, India Microsoft Full time

About the Role

As a Data Center Technician at Microsoft, you will be part of a dynamic team responsible for deploying and maintaining the company’s cloud infrastructure. Your primary focus will be on staging, setting up, and performing hardware deployments, as well as troubleshooting and diagnostics on equipment. This involves working with a variety of technologies, including server hardware, networking, and storage systems.

Key Responsibilities

  • Perform diagnostics and troubleshooting following standard procedures, quickly identifying the cause(s) of issues and replacing faulty components with minimal customer and business disruption.
  • Perform post-execution quality checks and verify that grounding, staging, labeling, and cabling are set up properly according to safety protocols, deployment standards, and planned Network Design Tasks (NDTs).
  • Decommission hardware for simple changes and refreshes (e.g., memory upgrades, rebuilds) following standard procedures with minimal guidance.
  • Follow procedures to communicate, report, and escalate incidents to appropriate Microsoft data center operations management units, Technician Leads, and engineering specialists.
  • Assist and provide guidance to other technicians to complete challenging or complex tasks.
  • Complete required training aligned to the role and workload; observe more experienced technicians to gain hands-on experience and relevant on-the-job training.
  • Contribute to a positive and effective team environment by sharing information with others, contributing to regular team meetings, asking questions, and staying apprised of the status of others’ work.
  • Have pride and a sense of accountability for the service quality, completeness, and resulting user experience; display accountability and ownership of the data center facilities.
  • Embody Microsoft’s culture and values.

About Microsoft

Microsoft is a world-leading technology company, dedicated to empowering every person and every organization on the planet to achieve more. Our cloud operations and innovation (CO+I) team is at the forefront of delivering the core infrastructure and foundational technologies for Microsoft’s online services, including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. We are looking for talented individuals like you to join our team and contribute to our mission.

What We Offer

  • Industry-leading healthcare and educational resources
  • Discounts on products and services
  • Savings and investments
  • Maternity and paternity leave
  • Generous time away
  • Giving programs
  • Opportunities to network and connect

Requirements

  • High school diploma, GED, or equivalent, and basic knowledge of computer hardware and components, AND 1+ year(s) experience supporting IT equipment or related technology.
  • Ability to work shifts, including shift assignments during non-standard business hours that may include evening, nighttime, weekends, and/or holidays

Preferred Qualifications

  • 2+ years’ experience supporting IT equipment or related technology.
  • Applicable certifications: CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC)

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