Food and Beverage Service Manager
1 week ago
Join our team as a Food and Beverage Executive at AccorHotel, where you will play a key role in delivering exceptional customer experiences and driving sales growth in our restaurants and bars.
Key Responsibilities:- Guest Service: Greet and seat guests, ensuring a warm and welcoming atmosphere.
- Sales and Revenue: Maximize sales opportunities through product knowledge and suggestive selling.
- Order Taking: Take orders clearly and accurately, ensuring seamless execution by the kitchen and bar teams.
- Team Supervision: Supervise and motivate the team to provide quality service, exceeding guest expectations.
- Guest Feedback: Address guest complaints and feedback, reporting to management as necessary.
- Food and Beverage Service: Serve food and beverages to guests in a timely and efficient manner.
- Outlet Setup: Assist with setting up the outlet and banquet areas, ensuring a polished and inviting atmosphere.
- Department Briefings: Participate in daily and monthly department briefings to discuss service standards and initiatives.
- Restaurant Specialties: Promote our restaurants' specialties and serve in accordance with established standards.
- Working Areas: Maintain a clean and well-organized working environment.
- Guest Assistance: Provide assistance to guests as needed, ensuring their needs are met.
- Table Setup: Clean and prepare tables for incoming guests.
- Professional Image: Project a professional image at all times, demonstrating excellent personal presentation and interpersonal skills.
- Luxury Guest Expectations: Understand and exceed luxury guest expectations, providing exceptional service and attention to detail.
- Communication Skills: Possess excellent verbal and written communication skills, with the ability to initiate contacts and establish rapport easily.
- Time Management: Organize time and work efficiently, prioritizing tasks and meeting deadlines.
- Development Opportunities: Demonstrate a willingness to undertake further development and training, with a focus on career growth and advancement.
- Availability: Be available to work weekends and public holidays as part of the job role.
- Certifications: Hold a Food Hygiene certificate, ensuring compliance with health and safety regulations.
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