Global Client Liaison Specialist

7 days ago

Thoothukudi, Tamil Nadu, India beBeeClientEngagement Full time ₹ 10,00,000 - ₹ 16,00,000
International Client Engagement & Appointment Manager Role

We are seeking a skilled professional to play a key part in supporting our global expansion strategy, focusing on managing client relationships and coordinating appointments.

About the Role:
  • This role will involve managing and maintaining a global client database with updated contacts and engagement history.
  • Scheduling and confirming appointments, meetings, and industry visits for leadership during international trips is also an essential responsibility.
  • The successful candidate will act as a primary point of contact for international clients before and after meetings.
  • Preparation of meeting materials, agendas, and presentations will be required.
  • The individual will coordinate with internal teams to support leadership in client-facing interactions.
  • Tracking and monitoring client communications, follow-ups, and next steps is crucial.
  • A post-visit report summarizing client feedback, opportunities, and pending actions will be necessary.
Requirements:
  • A Bachelor's degree in Business, Marketing, Communications, or International Relations is preferred.
  • The ideal candidate should have 3–6 years of experience in client engagement, account management, or executive coordination.
  • Strong organizational and time-management skills are essential.
  • Excellent communication skills (verbal, written, and presentation) are required.
  • The ability to work across different time zones and cultures is desirable.
  • Multitasking and managing multiple client interactions simultaneously are essential skills.
  • Experience with CRM tools, scheduling platforms, and flexibility to travel internationally when required is advantageous.
Key Performance Indicators:
  1. Appointment & Meeting Coordination
    • Number of confirmed client/partner appointments per month/visit.
    • % of scheduled meetings that are successfully conducted.
  2. Client Engagement
    • Client response rate to outreach and follow-up (target %).
    • Client satisfaction score/feedback post-meetings.
  3. Follow-up & Relationship Management
    • % of meetings followed up within 48 hours.
    • Number of repeat engagements/continued discussions with clients.
  4. Operational Efficiency
    • Accuracy of client database and appointment calendar.
    • On-time preparation of agendas, briefs, and reports.
  5. Reporting & Insights
    • Quality and timeliness of post-visit engagement reports.
    • Number of new insights or opportunities identified through client interactions.

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