
Customer Service Associate
4 days ago
Job Title:
Customer Service AssociateDeliver exceptional customer experiences as a skilled Customer Service Associate, serving as the primary point of contact for customers across various channels including phone, email, and live chat.
Key Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, and chat.
- Identify and resolve customer issues efficiently while maintaining a positive attitude.
- Provide accurate, valid, and complete information by utilizing relevant tools and resources.
- Document customer interactions and update internal databases with details of inquiries, feedback, and actions taken.
- Collaborate with internal teams (Sales, Technical, Product, etc.) to ensure customer satisfaction.
- Escalate unresolved issues to the appropriate departments as necessary.
- Follow established communication procedures, guidelines, and policies.
- Contribute to team goals and meet or exceed personal targets for issue resolution.
Requirements:
- Proven customer service or client-facing experience is preferred.
- Excellent communication and interpersonal skills.
- Ability to multi-task, prioritize, and manage time effectively.
- Strong problem-solving skills and attention to detail.
- High school diploma or equivalent; a college degree is a plus.
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