Customer Service Representative
2 weeks ago
Job Title: Support Associate
We are seeking a dedicated and enthusiastic support associate to fill this role. Key Responsibilities:
Main Tasks:
- Respond promptly and effectively to student inquiries through various channels.
- Provide accurate information about courses, policies, and procedures.
- Proactively reach out to students to understand and address their concerns.
- Resolve student complaints and concerns efficiently.
- Stay up-to-date with the company's course offerings, updates, and promotions.
- Collaborate closely with the product team to address gaps based on student feedback.
- Communicate effectively with students, colleagues, and other teams within the company.
Required Skills and Qualifications:
- Excellent English communication (both written and spoken).
- Proficiency in Google Sheets and Docs and customer support software.
- Ongoing training and development programs to enhance product knowledge and customer service skills.
Benefits:
A competitive salary, comprehensive benefits package, and opportunities for career growth and professional development.
Others:
- A minimum of 1 year of experience.
- Bachelor's degree in business administration or relevant field.
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