
Immigration Consultant Position Available
1 week ago
About Our Company
We are a leading visa travel management company dedicated to ensuring a hassle-free and seamless visa application experience for our clients.
As a Lead Visa Specialist, you will play a key role in guiding clients through the entire visa process, providing accurate advice, and timely updates. Your knowledge of visa requirements and regulations, combined with strong communication skills, will deliver an exceptional client experience.
Key Responsibilities:
- Provide one-on-one visa guidance to clients, explaining visa types, eligibility, documentation, and procedures.
- Guide clients through application processes, assisting in completing required forms and documentation.
- Stay updated with the latest immigration rules, visa categories, and travel regulations.
- Communicate with clients via phone, email, and in person, resolving queries promptly and professionally.
- Review client documents to ensure completeness and compliance with visa requirements.
- Liaise with embassies, consulates, and visa processing centers when needed.
- Maintain accurate records of client interactions, applications, and outcomes.
- Follow up with clients throughout the application process to provide status updates and next steps.
Requirements:
- Minimum 2 years of experience in visa counselling, immigration services, or a customer service role related to travel or international education.
- In-depth knowledge of visa application processes and travel documentation.
- Strong verbal and written communication skills.
- Excellent interpersonal and problem-solving abilities.
- High level of attention to detail and organisational skills.
- Ability to handle multiple cases and prioritise tasks efficiently.
- Proficiency in Microsoft Office Suite (Word, Excel).
- Able to work independently and collaboratively in a team environment.
What We Offer:
- Positive and supportive work environment
- Competitive salary package
- Private medical insurance
- Flexible work schedules
- Paid holidays and sick leave
- Opportunities for professional development and certifications
- Company-sponsored events and team-building activities
- Free company lunches and snacks
- Career growth and advancement opportunities
- Staff accommodation for outstation employees
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