Executive Director

2 days ago

Bengaluru, Karnataka, India beBeeTransformation Full time ₹ 1,00,00,000 - ₹ 2,00,00,000
Executive Director - Operations

The ideal candidate for this senior service delivery leadership role should possess a deep understanding of US Healthcare Payor Claims Operations. With at least 10–12 years of experience in the field, the successful applicant will be responsible for leading a team of professionals to drive business growth and improve operational efficiency.

Key Responsibilities:

  • Lead strategy development and implementation to drive industry-leading standards in Claims Operations
  • Manage a diverse team across multiple locations to achieve business objectives
  • Collaborate with cross-functional teams to identify areas for improvement and implement solutions that add value to clients
  • Develop and execute strategic plans to drive business growth, improve operational efficiency, and enhance client satisfaction

Objectives:

  • Identify opportunities for transformational value creation via RPA and Analytics offerings
  • Develop and implement process improvements initiatives that enhance client engagement and retention
  • Prioritize and manage multiple projects simultaneously to drive results
  • Maintain high levels of stakeholder satisfaction through effective communication and relationship management

Leadership Expectations:

  • Inspire and motivate team members to achieve exceptional performance
  • Leverage expertise to provide guidance and support to team members
  • Foster a culture of innovation and continuous learning within the team
  • Identify and address talent development needs within the team

Client Relationships:

  • Build strong relationships with clients to understand their needs and expectations
  • Develop and maintain effective communication channels with clients to ensure seamless collaboration
  • Prioritize client satisfaction and respond promptly to client inquiries and concerns

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