Retail Business Lead

1 week ago

Kolkata, West Bengal, India beBeeCustomer Full time ₹ 12,00,000 - ₹ 15,00,000
Customer Experience Leader

Our ideal candidate is a seasoned professional with a passion for delivering exceptional customer experiences.

Key Responsibilities:

  • Drive Customer First Agenda by focusing on unmatched customer experience.
  • Deliver Customer Delight by building unparalleled customer experience through process improvement actions identified by EQ TNPS Feedback.
  • Drive Overall Customer Experience improvements with keen eye on Non Deviant Compliances and Continuous Process improvements. EQ TNPS Score improvements, Drive First Time Right with FTR Improvement.
  • Ensure 100% Compliance of VS VMS ADVMS MI CRS to eliminate operational misses including payment Updation, document compliance, SR Tagging, CRM Tagging, etc.
  • Deliver Big Bets for Driving Future Growth Strategic Thrust Areas: Catchment Marketing, Leverage on a robust Go-to-Market plan and calendar to drive relevant walk-ins and business including using upsell powerfully with a robust RA for executing Next Best Action.
  • Build Revenue per Store across formats by increased relevant footfall to the store which will drive business, Walk-ins improvement Conversions improved MVA MIA Download from every walk-ins to be 100%, Deliver 100% achievement on Post-paid Gross and Net Gross Targets.
  • Ensure 100% UL Prepaid Acquisitions from all COCO and FOFO Stores on MOM Basis, Ensure The SR Sales Reversal is must BE as per the Norms of the VIL.
  • Promote and sell Family and Friends plan $299 Rental in Both the Brands, Deliver the Profitability of each and every Store in both the Brands and in all Formats.
  • Build The Best Team Happy Employees Great Careers Team work HSW Strengthen VS VMS operations through quality recruitment coaching and fostering a culture of customer focus openness diversity.
  • Drive the Sales Incentive Plan and Higher penetration of off-roll incentives Own frontline and lead attrition control initiatives by example by being a strong proponent of Associate Life Cycle Management in the Zone.

Requirements:

  • Sales Incentive Plan Minimum 80% team FTE Associates to earn 90% of target incentives Payout aligned to retail performance Off-roll incentive penetration to improvment Manpower Reduce Off-role attrition Maintain all Statutory Compliance and HSW Policies among all Off roll and On Roll Employees OF Zonal Retail Team.

Benefits:

  • Competitive salary and bonus structure.
  • Opportunities for career growth and development.
  • A dynamic and supportive work environment.

Other Information:

  • This position requires a strong understanding of retail operations and customer experience management.
  • The ideal candidate will have excellent communication and interpersonal skills.

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