Senior Content Project Coordinator

Job Summary

The Senior Content Operations Manager is a strategic role that will focus on developing, optimizing and streamlining processes to ensure seamless collaboration between global teams. You will work directly with senior leaders to drive operational excellence, improve planning efficiency and establish a strong operational cadence across regions.

Key Responsibilities:

• Process Creation & Optimization for Global Teams:
• Design, implement, and continuously optimize processes that support smooth running of global teams.
• Develop standardized workflows and processes that ensure consistency and quality while addressing the specific needs of each region.
• Collaborate with key stakeholders across regions to identify pain points in the content delivery process and implement effective solutions to improve efficiency and reduce bottlenecks.
  • Works with project management tools to unlock and roll out content related technology and dashboards including workflow management and asset management systems.
    • Global Team & Stakeholder Alignment:
    • Work closely with the Global Content Team to ensure that regional content planning workflows are aligned with global content strategies, timelines, and priorities.
    • Establish and manage operational frameworks to ensure that internal customers receive timely and high-quality content support, and visibility.
    • Ensure that content-related issues are quickly identified, addressed, and resolved, escalating to leadership when necessary.
      • Operational Cadence & Planning:
      • Develop and manage a robust operational cadence for content delivery across regions, including regular meetings, reporting cadences, and progress reviews.
      • Build and optimize the content planning cadence to ensure all regional teams are synchronized with global content release schedules and product updates.
      • Collaborate with departments leads to ensure seamless communication, transparency, and alignment of objectives across teams and regions.
      • Process Optimization & Continuous Improvement:
      • Establish best practices, document Standard Operating Procedures (SOPs), and ensure consistent execution across global teams.
      • Lead initiatives to improve content project timelines, resource management, and communication across regions, driving operational efficiency.

Key Requirements:

• Experience:
• 10+ years of experience in content operations, project management or related fields, with a strong focus on cross-regional collaboration and process optimization.
• Experience with project management tools for task tracking, reporting, and workflow optimization.
• Proven experience in developing, managing and optimizing operational processes for global teams.
• Skills:
• Strong project management skills, including the ability to coordinate multiple complex initiatives across multiple regions.
• Knowledge of project management tools: Proficient in using project management tools to manage content projects, streamline workflows, track project timelines and create detailed reports.
• Advanced skills in Excel, including pivot tables, macros, data visualization and dashboard creation to analyze and report on content operations.
• Exceptional organizational and problem-solving skills, with the ability to drive operational improvements in a fast-paced dynamic environment.
• Excellent communication skills, both written and verbal, with the ability to interact effectively with senior leadership, cross-functional teams and regional stakeholders.
  • Education:
  • Bachelor's degree in Business Administration, Operations, Marketing or a related field (preferred but not required).

Preferred Qualifications:

• Experience in optimizing content operations and workflows for global SaaS or technology companies.
• Familiarity with Agile methodologies or other project management frameworks.
• PMP, Scrum Master or similar certifications in project management.