ServiceNow Platform Expert

2 days ago


Erode, Tamil Nadu, India beBeeCustomer Full time ₹ 60,00,000 - ₹ 1,20,00,000
ServiceNow Support Specialist Job Description

The ServiceNow Support Specialist is a critical role within our organization, responsible for providing top-notch technical support to our customers. This position requires a solid understanding of the ServiceNow platform, IT service management (ITSM) principles, and general IT operations.

Key Responsibilities:
  • Troubleshooting and Incident Resolution: The ideal candidate will have excellent troubleshooting skills, with the ability to quickly identify and resolve issues related to the ServiceNow platform.
  • Maintenance and System Upgrades: Perform routine maintenance tasks and system upgrades, ensuring the platform remains stable and operational.
  • End-User Support: Provide support to end-users, addressing their questions and concerns regarding the ServiceNow platform.
  • Collaboration with IT Teams: Collaborate with other IT teams to ensure seamless integration and operation of the ServiceNow platform.
  • Compliance and Security: Ensure all support activities comply with IT security policies and federal regulations.

This role requires strong problem-solving and customer service skills. The successful candidate will be able to work in a fast-paced environment and provide excellent technical support to our customers. If you are passionate about technology and enjoy providing exceptional customer service, we encourage you to apply for this exciting opportunity.



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