Quality Assurance Specialist

20 hours ago

Kanpur, Uttar Pradesh, India beBeeQuality Full time ₹ 8,00,000 - ₹ 15,00,000

Job Opportunity: Quality Assurance Specialist

Role Summary:

  • Deliver high-quality performance across all quality metrics.
  • Conduct audits and assessments of product/process, communication, and soft skills to identify areas for improvement.
  • Develop and implement targeted training initiatives to enhance scores and improve training throughput or conversion rates.
  • Perform data analysis and create designated reports and decks to inform business decisions.
  • Collaborate with cross-functional teams to ensure consistent scoring and feedback delivery approaches.
  • Communicate effectively to heighten awareness and focus on the importance of delivering exceptional customer experiences.
  • Provide recommendations and drive process improvements to enhance productivity and efficiency.
  • Support new joiners by reducing their learning curve and enhancing their understanding of our products and processes.
  • Ensure adherence to internal policies, procedures, and compliance regulations.
  • Engage in real-time support on the production floor as required by the business.

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