Chief Digital Transformation Officer

2 days ago

Gulbarga, Karnataka, India beBeeIt Full time ₹ 2,00,00,000 - ₹ 2,50,00,000

We are seeking a seasoned IT leader to manage our Technology backbone and Digital Initiatives across multiple properties.

The ideal candidate will have strong executional leadership skills, ensuring IT infrastructure, applications, security, and digital projects run reliably and deliver business value.

  • Technology & Applications
  • Implement and support core hospitality applications (PMS, POS, CRM, HRMS, Finance) seamlessly integrated between property-level and enterprise systems.
  • Partner with business functions to ensure technology adoption improves guest experience, service consistency, and revenue processes.
  • Infrastructure, Security & Compliance
  • Oversee day-to-day IT infrastructure across 60+ Properties, ensuring network reliability and uptime.
  • Implement cybersecurity and compliance frameworks in line with India's GDPR and other country privacy regulations.
  • Maintain and test business continuity and disaster recovery protocols.
  • Project Delivery & Business Support
  • Lead the execution of IT projects (new rollouts, upgrades, integrations), ensuring timely, cost-effective delivery.
  • Translate operational needs into IT deliverables, escalating strategic alignment issues to the Head of IT.
  • Ensure ROI measurement and reporting on IT initiatives.
  • Vendor & Partner Management
  • Manage relationships with vendors and system integrators, track performance against SLAs.
  • Support the evaluation of new solutions and pilots.
  • Team Leadership & Capability Development
  • Lead a team of 6–8 IT professionals, ensuring service orientation, performance, and growth.
  • Building digital literacy programs for Hotel Managers and frontline teams.
  • Foster a collaborative culture that ensures smooth adoption of technology solutions.
  • Innovation & Digital Enablement
  • Execute guest-facing digital initiatives (mobile check-in, self-service kiosks, digital concierge).
  • Leverage analytics to provide actionable operational insights.
  • Champion green IT practices at the operational level (cloud adoption, paperless workflows, energy-efficient solutions).

Key Responsibilities:

  • Strong knowledge of hospitality applications (PMS, POS, CRM, HRMS, Finance platforms).
  • Demonstrated ability to manage distributed IT operations and deliver complex projects.
  • Hands-on understanding of cybersecurity and compliance in India.

Qualifications and Experience:

  • 15+ years of IT leadership experience, with exposure to multi-property Hospitality, Travel, or Related Service Industries.
  • Proven experience in vendor management and SLA governance.
  • Strong stakeholder engagement skills with ability to work across Operations, HR, Finance, and Marketing.
  • Team-oriented leader who can execute effectively under the strategic direction of Head IT.

Experience:

Candidate should possess minimum 15+ years of experience in managing IT teams in related industries, possessing expertise in leading IT projects and managing technology infrastructure. Proven background in project management, cyber security and data protection is desirable.

IT and Technical Skills:

Candidates should have good technical skills including knowledge of software applications such as PMS, POS, CRM, HRMS, Finance etc. They must be able to effectively interact with all stakeholders and possess excellent communication skills.

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