Facility Manager

1 week ago

Madurai, Tamil Nadu, India beBeeGuestServices Full time ₹ 4,00,000 - ₹ 8,00,000

Our team seeks a Guest Services Coordinator to manage the daily operations of our front desk. The ideal candidate will be the first point of contact for students, faculty, and guests, providing exceptional service and support.

  • Main Responsibilities:
  • Front Desk Management
    • Handle inquiries, provide information, and guide visitors through the check-in and check-out process.
    • Manage bookings, room assignments, and key cards for visiting faculty and institute guests.
    • Ensure smooth operations by coordinating with housekeeping, maintenance, and security teams.
  • Student Support
    • Act as a liaison between students and administration for hostel-related queries.
    • Address student complaints related to facilities, services, and amenities.
    • Coordinate with student welfare/administration teams for issue resolution.
  • Property Maintenance
    • Monitor upkeep, cleanliness, and functionality of hostel and guesthouse facilities.
    • Report property-related issues (plumbing, electrical, housekeeping, etc.) and ensure timely resolution.
    • Maintain records of complaints, repairs, and service requests.
  • Administrative Support
    • Manage documentation related to hostel occupancy, guest bookings, and complaint registers.
    • Assist in preparing reports on student/guest satisfaction and property maintenance.
    • Support institute events by coordinating guest arrivals and accommodation.
    • Ensure compliance with institute policies and safety standards.

Required Skills & Qualifications:

  • Excellent communication and interpersonal skills.
  • Strong problem-solving ability with a student- and guest-centric approach.
  • Ability to multitask and handle pressure situations calmly.
  • Proficiency in MS Office (Word, Excel, Outlook).
  • Attention to detail with record-keeping and reporting.
  • Team coordination and stakeholder management skills.

Key Qualifications:

  • Graduate degree in Hospitality, Administration, or related field.
  • 2–4 years of experience in front desk, guest relations, or facility management (preferably in an educational institute or hospitality sector).
  • Experience in handling student accommodation/hostel management is highly desirable.

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