Senior Server Administrator

2 days ago

Nagpur, Maharashtra, India beBeeCloud Full time ₹ 1,20,00,000 - ₹ 1,70,00,000
Senior Hosting Specialist

About Us:

We empower success in a connected world with a focus on helping businesses thrive online.

Key Responsibilities:

  • Participate in 24x7 shifts to ensure continuous support.
  • Monitor product stability using various internal tools.
  • Provide L1/L2 support for hosting products (cpanel/plesk/vps/cloud/dedicated).
  • Handle incident response, troubleshooting, and fixes for various products/services.
  • Escalate issues as per policies/procedures.
  • Collaborate with internal/external groups to resolve production site issues effectively.
  • Communicate clearly on tickets and phone calls regarding various issues.
  • Exhibit a sense of urgency to resolve issues promptly.
  • Develop advanced automation workflows for automating repeated issues.
  • Work with the infrastructure team to deploy and maintain Linux/Windows servers using automated scripts and predefined runbooks.
  • Ensure SLA's and Operational standards are met.
  • Raise tickets to different internal groups to resolve recurrent problems, alerts, and follow up on escalated issues.
  • Liaison with engineering teams for RCA's, permanent resolutions on issues affecting production sites.
  • Contribute to Operations handbook.
  • Ensure smooth hand-offs between shifts.

Requirements:

  • Graduate degree in Information Technology or Computer Science with consistently strong academic performance.
  • Good understanding of Linux Systems, Any Shell/Bash, sed/awk/grep/egrep, VI/VIM/Emacs, netstat, lsof, strace, ps/top/atop/dstat, grub boot config & systems rescue, fstab/disk labels, ext3/ext4, IPtables, sysstat (sar/vmstat/iostat etc), run-levels & startup scripts, sudo/chroot/chkrootkit/rkhunter.
  • Fundamentals: Basic DNS & Networking, TCP/UDP, IP Routing, HA & Load Balancing Concepts.
  • Application Protocols: SMTP,HTTP,FTP,IMAP,POP.
  • Shifts: Must be willing to work in shifts (including at night and on holidays).

Preferred Qualifications:

  • Understanding of Cloud.
  • Systems/Hardware: RAID, LOM/IPMI/IP KVMs, Dell Hardware.
  • Windows: WMI, Powershell/VB scripts, MS-SQL Fundamentals.
  • Applications: Postfix/qmail/Exim, Database Systems Fundamentals (MySQL/Postgres),Nginx/Apache (mod_php, mod_fcgid, CGI, php-fpm etc), Tomcat.
  • Tools/Utilities: Nagios, DHCP, Kickstart/Cobbler, Yum, RPM, GIT/SVN.
  • Others: Regular expressions, Rescue Kits like TRK, etc.
  • Certification: Red Hat Certified Engineer (RHCE), GCP.

Why Work with Us:

We offer flexible work environment scenarios including remote, hybrid, and office-based. Enjoy work-life balance, diversity, inclusion, cutting-edge benefits, education/certification sponsorships, flexi-leaves, and more. All employees receive a free domain and WordPress blog.

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