
Senior Quality Assurance Auditor
5 days ago
We are seeking a detail-oriented Quality Assurance Specialist to perform audits in our global quality function. The successful candidate will be part of a specialized team, responsible for deep-dive audits, identifying risk trends, driving process integrity, and offering actionable insights to stakeholders.
Job Duties:
- Conduct monthly quality reviews/audits on stipulated timeframes while complying to process SOPs and GRS QA Framework & guidelines.
- Validate data accuracy, completeness, and alignment with business and regulatory standards.
- Analyze error trends, identify root causes, and suggest corrective actions or process improvements.
- Document QA findings and maintain accurate quality logs and reports.
- Provide timely feedback to vendor partners teams and support capability uplift.
- Participate in calibration sessions with counterparts and BPO QA teams.
- Act as a subject matter expert on underwriting procedures, business rules, and quality governance.
- Provide support in creating and maintaining QA calibration guides for all existing processes and new transition processes.
- Resolve disputes according to action plans agreed by the team in time.
- Log errors tracked and follow-up on corrections by processors.
- Participate in training sessions from business stakeholders and update QA SOPs to align with changes.
- Responsible for new starter training as mentor and dedicated trainer for different processes.
- Undertake ad hoc tasks and responsibilities as required.
Qualifications & Experience:
- Bachelor's degree in commerce, Business Administration, or a related field.
- 5-8 years of experience in P&C insurance operations, with a strong focus on underwriting for European and/or London markets.
- Minimum 2+ years of audit, quality assurance, or process excellence experience, preferably in a BPO or shared service environment.
- Familiarity with multiple lines of business within commercial or specialty insurance (e.g., Property, Casualty, Marine, Terrorism, Financial Lines, etc.).
- Strong understanding of compliance, control, and documentation standards in underwriting processes.
Key Skills:
- High attention to detail and accuracy.
- Ability to interpret and apply underwriting guidelines, documentation, and identify control gaps.
- Strong communication and stakeholder management skills across geographies and teams.
- Working knowledge of policy administration systems, workflow tools, and audit platforms.
- Proven ability to work independently and manage multiple audits with tight timelines.
- Comfortable working in dynamic, evolving environments with matrixed teams.
- Strong analytical and problem-solving skills.
- Proficiency in MS Excel and reporting tools.
- Ability to work in fast-paced, deadline-driven environments.
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