Software Support Professional

2 days ago

Gandhinagar, Gujarat, India beBeeSupport Full time ₹ 12,00,000 - ₹ 15,00,000

About the Role

  • Provide technical assistance to customers and internal teams by troubleshooting, resolving, and documenting issues related to our software solutions.

This is an excellent opportunity for early-career engineers who are passionate about customer success, problem-solving, and working on secure software platforms.

Key Responsibilities
  • Respond to support tickets and technical inquiries from customers via email, chat, and ticketing systems.
  • Troubleshoot and resolve issues related to Java and Python-based applications.
  • Investigate and assist with cryptographic protocols, certificate validation, key management, and other PKI-related functions.
  • Reproduce customer-reported issues in internal environments and work with engineering teams for resolution.
  • Write and maintain support documentation, knowledge base articles, and diagnostic tools.
  • Escalate complex technical issues to senior support engineers or development teams as needed.
Requirements
  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 2-3 years of experience in a technical support or engineering role.
  • Proficient in Java and Python for debugging and scripting tasks.
  • Understanding of PKI concepts including X.509 certificates, SSL/TLS, digital signatures, and keystores.
  • Familiarity with tools such as keytool, openssl, or similar.
  • Strong analytical and problem-solving skills.
  • Excellent verbal and written communication skills.
Preferred Qualifications
  • Experience working with REST APIs, and tools like Postman.
  • Exposure to Linux/Unix environments and command-line tools.
  • Understanding of secure coding practices and security-first design.
  • Experience with ticketing systems like Service Now, Jira.
We Offer
  • Welcome back to work after career break/parental leave and support your journey to reacclimatize too corporate.
  • Competitive pay package.
  • Attractive policy, medical insurance benefits, industry leading trainings.
Our Culture
  • Be part of a collaborative team that values innovation and learning.
  • Grow professionally through regular feedback and mentorship.

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