Technical Sales Expert for Cloud Solutions
11 hours ago
Middleware is a fast-growing startup that empowers organizations to gain valuable insights into their complex systems and applications. Our cutting-edge observability platform offers real-time monitoring, alerting capabilities, advanced analytics, and reporting tools. We are dedicated to delivering a world-class product that provides exceptional customer service.
About the Role:
We seek a skilled Sales Engineer who will bridge the gap between our customers and our platform, ensuring seamless and successful experiences throughout their journey. This individual will collaborate closely with our sales, product, and engineering teams to provide technical expertise and support that drives customer satisfaction and loyalty.
Key Responsibilities:
- Demos and POCs: Conduct technical demos with prospects and facilitate convenient Proof of Concept (POC) engagements.
- Technical Success and Solutions: Serve as the primary technical point of contact for strategic accounts, designing future-proof solutions and growth strategies.
- Customer Onboarding: Guide customers through the onboarding process, assisting with platform setup, integration, and training to ensure smooth adoption.
- Proactive Monitoring: Monitor customer accounts for potential issues and proactively address any technical challenges to optimize their experience.
- Technical Troubleshooting: Diagnose and resolve complex technical issues, working closely with the engineering team to ensure prompt resolution.
- Product Knowledge and Training: Develop a deep understanding of our platform and keep up-to-date with the latest features and enhancements. Conduct training sessions and write comprehensive technical documents for customers to maximize their product utilization.
- Customer Feedback and Advocacy: Actively gather feedback from customers, sharing insights with the product team to drive continuous improvement. Be a customer advocate within the company.
- Renewals and Upsells: Collaborate with the sales team to identify upsell opportunities and act as the technical expert when required throughout the renewal process.
Requirements:
- Minimum 3+ years in a hands-on technical role in the Cloud SaaS or observability space as a Support Engineer, Software Engineer, Sales Engineer, or Technical Success Manager.
- Minimum 2+ years in a customer-facing role focused on troubleshooting and solution delivery.
- Strong technical background with intimate knowledge of cloud architectures, containers, applications, and observability tools.
- Excellent written and verbal communication skills, with experience translating complex technical topics to non-technical audiences.
- Proven track record of pre-sales, starting from demos to close POCs.
- Proven ability to accurately diagnose and resolve technical issues (bugs, error messages, etc.) efficiently and effectively.
- A passion for delivering exceptional customer experiences and driving customer success.
- Ability to work collaboratively across cross-functional teams to achieve common goals.
- Thriving in a fast-paced startup environment, comfortable adapting quickly to changing priorities.
Estimated Salary: $120,000 - $150,000 per year, depending on location and experience.
Benefits:
- Earn commission along with a fixed salary.
- Free lunch.
- Flexible working arrangements.
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