Senior Operations Lead

3 days ago

Coimbatore, Tamil Nadu, India beBeeExecutive Full time ₹ 21,63,600 - ₹ 25,94,400
About the Role

Sr. Executive plays a pivotal role in ensuring smooth operations and efficient service delivery for our team.

Key Responsibilities:
  • Team Management: Direct and oversee a team of IT support technicians to ensure seamless operations and effective service delivery.
  • Workload Management: Strategically manage and distribute workload among team members, prioritize tasks, and ensure timely resolution of support requests.
  • Technical Guidance: Provide technical guidance and support to team members, helping them troubleshoot issues and resolve problems effectively.
  • Training and Development: Train new team members on company policies, procedures, and technical skills, offering ongoing support and development opportunities.
  • Performance Monitoring: Monitor team performance, identify areas for improvement, and implement strategies to enhance efficiency and productivity.
  • Conflict Resolution: Resolve conflicts within the team and between team members and other stakeholders, fostering a collaborative work environment.
  • Communication: Communicate effectively with team members, management, and stakeholders, keeping everyone informed of progress and addressing concerns.
  • Process Improvement: Identify and implement process improvements to enhance efficiency, productivity, and user satisfaction.
  • Problem Resolution: Collaborate with the team to diagnose and resolve technical issues, ensuring timely and accurate solutions.
  • Compliance: Ensure the team adheres to company policies, procedures, and relevant industry standards.
  • Documentation: Maintain accurate and up-to-date documentation of IT support processes and procedures.
  • Continuous Learning: Stay abreast of the latest technologies and trends in IT support, providing ongoing training and development for the team.

The ideal candidate will lead the team with vision, expertise, and passion, empowering us to make a lasting impact on our clients and communities.

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