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Customer Service Representative

1 week ago

Noida, Uttar Pradesh, India Demographic HR Services Full time
About Demographic HR Services

At Demographic HR Services, we pride ourselves on providing exceptional customer experiences that leave a lasting impression. Our team of experts is dedicated to delivering top-notch service, and we're looking for talented individuals to join our ranks.

Job Overview

We're seeking an experienced Team Leader to lead our voice-based international process. As a key member of our team, you'll be responsible for handling inbound and outbound customer calls with the highest level of service.

Responsibilities
  • Provide exceptional customer service through various communication channels
  • Responsible for resolving customer queries and ensuring customer satisfaction
  • Meet performance targets and maintain service excellence
Requirements

To succeed in this role, you'll need:

  • Excellent communication skills (verbal and written)
  • International BPO experience in a voice process environment
  • Ability to work rotational shifts in a 24/7 setting
  • Customer-focused and problem-solving skills
Perks and Benefits

We offer a competitive package, including:

  • A salary of 7-8 LPA with a potential hike
  • Health benefits
  • Career growth opportunities
  • A fun and friendly work environment
  • Cab facility and allowance
  • One-time meal provided