Customer Service Representative
3 days ago
Job Overview
We are seeking a Customer Service Representative to join our team at HCLTech. This role involves providing exceptional customer service and technical support to our clients, focusing on mobility-related applications, desktop systems, and general IT services.
The ideal candidate will have experience with troubleshooting various technical issues, including MS Office and O365, as well as excellent communication skills, particularly with international customers. They should also be able to work efficiently under pressure to meet high-quality standards and SLAs.
Main Responsibilities:
- Provide top-notch customer service and technical support to clients
- Troubleshoot complex technical issues related to mobility applications, desktop systems, and general IT services
- Work closely with the L1 team to ensure efficient issue resolution and meet SLAs
- Collaborate with internal stakeholders to resolve complex technical issues
- Update worklogs and follow shift for escalation processes and compliance
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