Customer Service Representative-Fresher's
2 weeks ago
Profile - Voice, customer service .
HCL Tech Hiring for UK / US Voice Process –5th –March-25 to 7th -March-25 Walk in directly.
Designation:
Customer Care Representative-Fresher's and experienced
Any Grad/UG can apply (No Regular Students / No Law Graduate)
For Fresher's role B.tech ,M.tech, BCA and MCA candidate is not eligible
Experience 0 to 3 Years
If experience, then only in international Voice process customer service
Interview Location: - HCL Technologies: -
A- 8 & 9, Sector 60, Noida, Uttar Pradesh– 201301
Work Location: Noida Sec-144
Two Ways Cabs Available
Walk-in Date- 5th –March-25 to 7th -March-25
Timing- 11am-2pm
Job Description - Customer Service Executive
Candidate will serve as customer service executive resolving customer queries in line with the client and business guidelines. Individuals with experience in handling Inbound calls from UK /US customers.
Work Experience & Qualification criteria:
Excellent communication skills - both verbal and written - with a professional telephone etiquette
Helpful, empathetic, and enthusiastic about customer service
Freshers in UK/US Inbound calling preferably in Banking domain
Job Description
Answer all inbound queries as per call flow procedure.
Adherence to process to ensure high quality and customer service.
Follow escalation procedures for issues uncontrollable at agent level First call resolution.
Break schedule adherence.
Involvement in motivational activities, implementing feedback given during monitoring sessions.
Updating various logs like escalation log, complaint tracker etc.
Ensuring data security - proprietary data of customers
Contact Person- Priyanka Shastri
( Priyanka.shastri@hcltech.com )
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