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Customer Service Representative- Fresher's

1 month ago

Noida, Uttar Pradesh, India HCLTech Full time

Walk-In Drive for Customer Support Executive

This is a great opportunity to serve as a customer service executive resolving customer queries in line with client and business guidelines.

Individuals with experience in handling Inbound calls from UK/US customers will thrive in this role.

Work Experience & Qualification Criteria:
  • Excellent communication skills - both verbal and written - with a professional telephone etiquette
  • Helpful, empathetic, and enthusiastic about customer service
  • Freshers in UK/US Inbound calling preferably in Banking domain
Job Responsibilities:
  • Answer all inbound queries as per call flow procedure.
  • Adhere to process to ensure high quality and customer service.
  • Escalate issues uncontrollable at agent level First call resolution.
  • Maintain break schedule adherence.
  • Participate in motivational activities and implement feedback given during monitoring sessions.
  • Update various logs like escalation log, complaint tracker etc.
  • Ensure data security - proprietary data of customers