Chief Player Support Representative
6 days ago
The Customer Support Associate will be responsible for delivering exceptional customer service by providing timely and effective solutions to player queries.
This role requires excellent communication skills, a strong ability to empathize with players, and a willingness to continuously learn and improve processes and procedures.
- Answering player support queries via email and Discord
- Troubleshooting game issues via email and Discord
- Providing information to players and updating system notes accordingly
Requirements:-
Key Skills and Qualifications:- Exceptional customer service skills
- Excellent communication and interpersonal skills
- Ability to learn new skills and quickly absorb and interpret new information, products, and features from the player's perspective
- Strong problem-solving skills and analytical thinking
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Experience with customer-facing roles and proficiency in using CRM systems
This role offers a dynamic and supportive work environment, opportunities for professional growth and development, and a chance to make a meaningful impact on our players' experience.
Others:Performs other duties as assigned. Maintains thorough knowledge of systems, policies, and procedures. Achieves assigned Key Performance Indicators (KPIs).
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