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Job Summary:
">We are seeking a meticulous and detail-oriented Quality Control Associate to join our team. As a Quality Control Associate, you will play a critical role in ensuring the quality standards of our operations.
">This position requires a strong understanding of legal documentation, including court orders, retainer agreements, affidavits, and bankruptcy filings.
">- Daily Responsibilities: Collaborate with onshore and offshore teams to ensure quality compliances and processing accuracy for daily operations.
- Audit population/sample proportion of processed tickets basis predefined checklist for tickets assigned via email, Salesforce, Jit Bit, RAGIC, and other data sources.
- Monthly Audits: Ensure random audits, at least twice or thrice per month, to check documentation around BK Claimants.
- Perform random sample checks on communication sent/received to/from Trustees.
- Legal Document Review: Accurately review and interpret legal documents, especially court motions/orders, affidavits, PACER reports, and legal heirship documents.
- Skill Development: Build up a quick learning curve to ensure in-depth understanding of Standard Operating Procedures (SOPs) and training materials.
- Communication: Setup weekly connect with business for TNI in collaboration with trainers for SOP updates & PKT requirements.
- Reporting: Create weekly/monthly reports for audits performed on set frequency and report out to supervisor and business with requisite analytics & inferences.
Key Skills:
">- MS Office, including Excel & PowerPoint, MS Teams and Outlook.
- Quality audits of legal documents/ email communications.
- Strong data analysis capabilities, with an eye for detail to identify errors.
- Exceptional written and verbal communication skills, with ability to derive insights from information provided.
- Analytical problem-solving skills for addressing complex issues.
- Industry Knowledge: Basic understanding of tools and techniques such as CAPA, RCA, FMEA, SPC & 7 QC tools.
Behavioral Skills:
">- Strong problem-solving skills, with solution-oriented mindset.
- Ability to handle confidential information with discretion.
- Interpersonal Skills: Strong interpersonal and customer service skills.
- Attention to Detail: Keen attention to detail, anticipating potential challenges and addressing them proactively.
Preferred Qualifications:
">- Familiarity with US legal laws or bankruptcy processes is an advantage.
