Quality Assurance Specialist

4 days ago


Vadodara, Gujarat, India beBeeQuality Full time ₹ 4,00,000 - ₹ 5,00,000
Job Title: Quality Assurance Specialist

The Quality Assurance Specialist plays a pivotal role in reviewing and ensuring adherence to quality standards, processing accuracy, and compliance as per predefined checklists.

Key Responsibilities:
  • Collaborate with cross-functional teams to ensure quality compliances and processing accuracy for daily operations.
  • Independently audit population/sample proportion of processed tickets basis the predefined checklist for tickets assigned via email, Salesforce, and other data sources at a set frequency as defined by the business.
  • Ensure random audits, at least twice or thrice per month, to check documentation around claimants.
  • Perform random sample checks on communication sent/received to/from trustees.
  • Accurately review and interpret legal documents, especially court motions/orders, affidavits, PACER reports, and legal heirship documents.
  • Build up a quick learning curve to ensure an in-depth understanding of Standard Operating Procedures (SOPs) and training materials.
Requirements:
  • Bachelor's degree in any field (preferably in Law/BBA or commerce).
  • 2-4 Years of experience in a US-based multinational corporation.
  • Project management experience or certifications are highly desirable.
  • ISO 9001 certification is preferable.


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