
Operations Business Specialist
19 hours ago
- Drive business outcomes by understanding various operations across the team.
- Collaborate with teams to mitigate risks and ensure seamless customer experience and associate satisfaction.
- Implement high-impact mitigation actions using relevant tools and technologies.
- Align product teams with respect to focus areas and drive effective decision making.
- Retrieve and aggregate data from multiple sources, compiling it into actionable insights for informed decisions.
- Analyze complex business problems, identifying root causes and driving forward-looking opportunities.
- Develop process improvements and amend SOPs after approval.
- Plan and execute projects in collaboration with cross-functional teams.
- Communicate complex analysis and insights effectively to stakeholders and business leaders through both verbal and written communication.
Basic Qualifications
- Minimum 1 year of experience in tax, finance or a related analytical field.
- At least 2 years of experience creating complex Excel VBA macros.
- Bachelor's degree or equivalent qualification.
- Experience defining requirements and leveraging data insights to drive business decisions.
- Proficiency in SQL and ETL concepts.
Preferred Qualifications
- Experience creating complex SQL queries and working with large datasets.
- Experience with reporting and data visualization tools such as Quick Sight / Tableau / Power BI or other BI packages.
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