Highly Skilled Contact Center Solutions Specialist

3 hours ago

Bareilly, Uttar Pradesh, India beBeeContactCenterSpecialist Full time ₹ 25,00,000 - ₹ 35,00,000

Key Responsibilities

This role encompasses the planning, design, implementation, and support of Unified Contact Center Enterprise (UCCE) and Unified Communications Manager (CUCM) solutions in high-volume call center environments.

The ideal candidate will possess expert skills in contact center deployments, IVR scripting, Cisco Cube and Nuance TTS/STT integration, as well as strong analytical and problem-solving abilities.

  • Develop, deploy, and maintain UCCE and CUCM-based contact center solutions.
  • Create, test, and implement IVR self-service scripts using Cisco and third-party platforms.
  • Integrate and configure Nuance TTS (Text-to-Speech) and STT (Speech-to-Text) functionality for enhanced IVR experiences.
  • Configure and troubleshoot Cisco Cube (Cisco Unified Border Element), VoIP gateways, SIP and ISDN trunks, and dial-peers.

Technical Expertise & Qualifications

  • Minimum 5 years of hands-on experience with Cisco UCCE, CUCM, Unity, Cisco Voice Gateways, and IVR scripting.
  • Expertise with UCCE call flow design, routing scripts, CVP IVR, and peripheral applications.
  • Advanced knowledge of Cisco Cube configuration, SIP/ISDN protocols, dial plans, and device pool management.

Requirements

  • Bachelor's Degree in Information Technology/Computer Science/Engineering (or equivalent experience).
  • Preferred: CCNP, CCIE Collaboration, or CCNA Voice.

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