Contact Center Solution Architect

2 days ago

Bareilly, Uttar Pradesh, India beBeeSolution Full time ₹ 20,00,000 - ₹ 25,00,000

Contact Center Solution Architect

We are seeking an experienced architect to lead our team in designing and implementing contact center solutions.

Key Responsibilities:

  • Solution Design and Engineering: Collaborate with suppliers to establish and document standards, ensuring new functionality aligns with documented blueprints.
  • Operations and Maintenance: Manage operational run, enhancements, and platform changes, supporting functions including change, problem, and incident management.
  • Supplier Management: Monitor and manage the delivery of services provided by suppliers to ensure they meet contractual obligations and performance standards.
  • Internal Stakeholder Support: Assist with integrations, governance processes, and architecture/design.
  • Stakeholder Engagement: Engage with representatives, sharing knowledge and best practices, and serving as a technical escalation resource where additional expertise is required.

Experience and Qualifications:

  • 3-5 years of experience working with Genesys Cloud contact center solutions.
  • Genesys Certified Professional (GCP) or equivalent certifications are highly desirable.
  • Bachelor's degree in Computer Science, Information Technology, or a related field. Equivalent work experience may be considered.
  • Proven experience in designing and implementing contact center solutions.

Skills:

  • Genesys Cloud tools, including Architect, Agent Scripter, CLI
  • Experience with JSON, RegEx, and restful API/web services.
  • Designing, creating, and managing table-driven and dynamic workflows.

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