Director of Office Efficiency
2 weeks ago
Job Summary:
The Head of Operations oversees and optimizes day-to-day office operations. This role requires overall knowledge of office management, including HR, Admin, Finance, Projects, Procurement, and Support Teams.
This is an office-based position with occasional travel to branch or project sites if needed.
Main Responsibilities:
- Manage and coordinate office operations, ensuring proper functioning of departments such as Admin, HR, Finance, Sales Support, Procurement, and Projects.
- Develop and implement standard operating procedures (SOPs) for all office functions, standardizing document control, filing systems, and reporting formats.
- Identify inefficiencies and implement process improvements across all departments.
- Review daily, weekly, and monthly reports from all departments, prepare consolidated dashboards and updates for senior management.
- Monitor internal KPIs related to operations, productivity, and project delivery support.
- Allocate and monitor tasks to department heads or coordinators, follow up on deadlines, pending work, and escalated issues.
- Ensure that team members are adequately supported and resourced, maintaining discipline, attendance, and punctuality within the office.
Key Qualifications:
- Strong leadership skills with ability to manage multiple teams
- Excellent problem-solving and analytical skills
- Effective communication and interpersonal skills
- Ability to prioritize tasks and manage time efficiently
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