Cloud Support Team Lead

7 days ago

Gurugram Mumbai Pune, India beBeeSupport Full time ₹ 15,00,000 - ₹ 20,00,000
Job Description:

We are seeking a skilled Cloud Support Team Lead to oversee the support operations for applications and pipelines built on Azure Databricks, PySpark, Azure Data Factory, and Azure Function Apps. The successful candidate will be responsible for leading a team of engineers, ensuring efficient handling of support activities, and providing technical guidance to resolve complex issues and optimize workflows.

Key Responsibilities:

1. Team Leadership:
- Provide leadership and mentorship to a team of Level 1 and Level 2 engineers, focusing on knowledge sharing and skill development.
- Collaborate with cross-functional teams to ensure alignment and timely issue resolution.

2. Technical Oversight:
- Oversee the monitoring and maintenance of Azure SQL databases and AKS deployments.
- Review and debug Python-based scripts and PySpark jobs to resolve incidents and optimize performance.

3. Incident Management and Escalation:
- Serve as the escalation point for critical incidents and production issues.
- Conduct root cause analysis (RCA) for recurring incidents and implement preventive measures.

4. Process Optimization and Automation:
- Identify and implement improvements in support processes to enhance efficiency and reliability.
- Leverage automation tools to reduce manual intervention and streamline operations.

5. Documentation and Knowledge Sharing:
- Develop and maintain comprehensive documentation for support processes, incident resolutions, and system configurations.
- Conduct training sessions and knowledge-sharing workshops for the support team.

About Us:

As a forward-thinking organization, we prioritize innovation and excellence in all aspects of our operations. Our commitment to delivering exceptional service has earned us a reputation as a trusted leader in the industry. We are dedicated to creating a dynamic work environment that fosters growth, collaboration, and mutual respect.

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